FAQs

Yes, you can also order your unit unfinished, and have it finished on-site by your local dealer, landscaper, or contractor.

• After cleaning ALL dust and debris from the top, allow the top to dry. Then spray with SC-SEALER spray sealer. Do a test area first to ensure there is not a reaction. Follow instructions on can for spraying.

• Allow the surface to cure for 24 hours before exposing to water or use

• First clean using a diluted solution of vinegar and water to remove any dirt or debris that may have accumulated on the surface.

• If the top remains dull, reseal your top with SC-SEALER from The Outdoor GreatRoom Company.

• After cleaning all dust and debris from the top, allow to dry. Then spray with SC-SEALER spray sealer. Do a test area first to ensure there is not a reaction. Follow instructions on can for spraying.

• Allow the surface to cure for 24 hours before exposing to water or use.

Instructions for staining Supercast™

1. Clean affected area before attempting to stain. Make sure area is clear of dirt, dust or debris.

2. Use dropper to apply generous amount of stain to exposed Supercast™ material. Only apply stain to exposed Supercast™, stain will not penetrate Supercast™ sealer.

3. Allow stain to soak into the Supercast™ for 30 seconds to 1 minute and use a clean rag to wipe off excess stain.

4. Repeat steps 2 & 3 until desired stain color and darkness is achieved.

5. For larger areas it is recommended to seal the re-stained area with an acrylic based sealer to protect it from the elements. SC-SEALER is available through The Outdoor GreatRoom Company.

Start by completing the custom products request form found here. From there we will communicate pricing, revisions, and coordinate a final completion date. The entire process can be completed within 6 weeks once everything is approved.

The structure begins with G90 (Marine Grade) galvanized framing. It is then wrapped in fiber cement board. From there it is either finished with maintenance free stucco and Supercast counter tops, or left unfinished to be completed on-site.

Keep the top clean do not allow dust, dirt, water to stand on the top. Your top is very similar to your kitchen counter except for outdoor use. Use a mild mixture of dish detergent and warm water.

• Do not put the cover on when the table is wet.

• Cover the unit to protect from buildup of water, snow, dust, dirt, and debris.

• Ensure the top is dry prior to covering for an extended period.

Supercast™ is a proprietary blend of fiber glass and polymer fortified concrete. We offer a variety of colors and finishes. 

Your top is handcrafted from Portland cement concrete and reinforced with glass fibers to provide exceptional strength and durability compared to traditional concrete. Supercast™ is typically 1/3 of the thickness of traditional concrete with 3 times the strength. Each piece offers its own uniqueness; you may notice color variations in your fire table top or outdoor kitchen countertop. This is intentionally done during the molding process in order to create a unique natural appearance which mimics natural stone. One factor that may slightly affect coloration is thickness. On fire pit table tops, the burner cover may appear slightly different than the rest of the top due to the difference in thickness.

Due to the physical properties of concrete, small hairline cracks may appear in the surface over time. This is normal and does not affect structural integrity of the top. If cracking is severe or deep, repair or replacement may be required. A minimum of two coats of solvent-based acrylic sealer are applied during the manufacturing process. Because of varying porosity in concrete sealer, it may be absorbed differently throughout the top. Due to this you may notice varying luster.

Any grill that has the appropriate installation kit or specifications can be used. This includes gas, charcoal, wood, and pellet.

The following paragraphs describe general care and maintenance of outdoor kitchens. Your outdoor kitchen is built to last and by caring for it correctly you’ll enjoy it for years. It is generally safe to clean your outdoor kitchen, tile, grout, natural stone and Supercast with non-abrasive cleaners; a vinegar and water solution works well.

• GROUT: The grout on your island should be sealed with a grout sealer at the time of installation and a minimum of once per year afterwards. In colder climates where freeze and thaw cycles are frequent it is recommended that this process is done semi annually. If repair of your grout becomes necessary use some of the grout supplied with your island, mix the grout with water to the consistency of thick mud and apply to the problem area. Once applied wipe with a damp sponge.
• TILE: Your Island was shipped with a care packet containing extra tiles. The tiles supplied are for repair if some were to become damaged. Additional tile can be ordered if needed.
• NATURAL STONE TILE: OGC recommends an impregnator “511 Seal & Enhance” from Miracle Sealants Company. Any other impregnating solvent based natural stone sealer can be used.
• SUPERCAST TOPS: Supercast is a proprietary process in which GFRC (Glass Fiber Reinforced Concrete) is utilized in conjunction with many different aggregates to obtain a realistic stone appearance. OGC recommends SC-SEALER to seal supercast tops.
• STUCCO: If any damage is done to the stucco it can be easily repaired with the bag of stucco supplied with the island. Use a flat putty knife or a paint brush to apply the stucco to the problem area. Once a sufficient amount is applied to the area flatten the stucco with the putty knife.
• ISLAND PROTECTION: Protect your island from the elements by making sure your grout and/or applicable tile or counter top is sealed. In addition to this, covering it when not in use for a long period of time especially during the winter months. Ice and snow can damage your island if left unprotected. Sealing and/or covering your island is essential to guarantee warranty coverage.

As a result of the casting procedure, air becomes entrapped within the Supercast™ mix and on the surface of the molding material. Supercast™ uses a high cement to water mix ratio; this creates a very thick, dense composition making it difficult for trapped air to escape. Thorough processes are incorporated into the casting process in order to minimize the number of pits visible on a finished Supercast™ piece. Plasticizer additives are used in the Supercast™ composition in order to create a more fluid mixture without increasing the percentage of water, as water decreases the strength of the composition. Agitation of the piece is also performed during the process to allow trapped air to escape.

While the composition and casting process is designed to allow air bubbles to escape, surface tension on the surfaces of the piece prevent a small percentage of smaller air pockets from releasing. The pitting is an inherent component of casting Supercast™. The presence of pitting does not compromise the durability or strength of the piece but adds to the distinctive look.