FAQs

Yes, they have a lightweight composite shaft for the fan/blower making it very quiet.

Yes. It should be located away from a wet/splash zone and away from direct steam.

Yes. The remote controls the flame setting, heat, and thermostat.

While there are many factors to consider (insulation, outdoor temperatures, openness of the room, etc.) 5000 BTU's should be adequate to heat a room that is about 10x20 ft. with an 8 ft. ceiling.

The heat output on high is equivalent to 5000 BTU's/hour (GBL-44 & GBL-64 up to 4500 BTU's/hour.)

The unit is under warranty for 10,000 hours (400+ days.) There is a safety mechanism that prevents over heating if the heater is left on for extended periods of time. If you operate the fireplace for 4 hours a day the LED lights should last at least 6 years.

Based on the 2012 national average electricity costs, the cost to operate the flame and lights is less than one penny per hour. The cost to operate the heater is about 9 cents per hour on low and 18 cents per hour on high.

Our fireplaces feature a heat safety mode with an automatic 8-hour shut off timer. You may turn your fireplace back on if it shuts off due to the safety timer mode.

If your fan does not seem to be operating correctly, it may need to be cleaned due to pet hair or other air debris. Use compressed air to clean the fan. Keep the fan from rotating while cleaning.

If your indoor gas fireplace is randomly shutting off after it is started, there may be an issue with your venting or vent installation. Contact your local fireplace technician for further assistance.

Soot may occur if your logs shift and are covering a gas port or if your air shutter was not adjusted for the correct gas type during installation. Contact your local fireplace technician for further assistance.

If your gas fireplace isn’t igniting, it may be due to an improper seal on the glass front or venting issues. Contact your local fireplace technician for further assistance.