FAQs

Top FAQ's

Are there custom pergolas available?

No, at this time we do not take custom pergola requests.

Are these burners UL listed? What does that mean?

Yes, all of our burners are UL tested and listed. This means they have passed numerous tests to ensure safe operation. They have undergone wind, rain, and clearance tests.

Can I roast marshmallows over my Crystal Fire® Burner or Fire Pit Table?

Yes you can, however this appliance is UL listed as a decorative gas appliance, not a cooking appliance. Any residue from the food should be cleaned off the gems/burner, as it will clog the burner ports and prevent a proper burn.

Can I use my fire pit table all year round?
Can I use my OGC fire table on a wood deck?

Yes, all OGC fire pits & fire tables are ok to use on a wood deck. OGC Crystal Fire Burners are UL tested and listed. These burners are used in all of our outdoor fire pits. They are ok to use on concrete patios, wood decks, composite decks, etc.

How can I convert my gas supply type?
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How do I install a Crystal Fire® Burner?
How long will a 20 lb. LP tank last?

Typically you can operate for an average of 8 hours when burning on high and up to 20 hours when burned on low.

How many BTU's per hour are produced?

The BTU rating for each burner varies by size and fuel type. For the exact BTU rating consult your Crystal Fire® Burner Manual.

If I purchase a Crystal Fire® Burner for my own project, what else do I need?

It will depend on your project. More than likely, you will need to purchase a control panel, key valve, timer, or Direct Spark Ignition system; this will allow for easier access to operate your burner from the outside. You may also need to specify the fuel source (LP or NG) used if it is a large or custom burner. We recommend working with your local OGC dealer to determine what is needed for your project. Contact us for specific details.

Is the fire pit or fireplace approved for use in screened porches, gazebos, and lanais?

The unit itself is not UL approved for this application, but there should not be any problem provided the following guidelines are followed:

  • minimum porch area: 96 sq. ft.
  • minimum ceiling height: 92 in.
  • minimum of two walls must be screened
  • minimum of screen height side walls: 6 ft. 8 in.
  • Minimum screen area: 64 sq. ft.
Troubleshooting Guide: Crystal Fire® Burners
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What does the UL testing require? Pt. 1 Rain Test
What happens when it rains?

If the fire pit table is uncovered, water will drain through the gas port holes in the burner, into the burner neck below, and out of the air shutter. Water will not build up in the burner, it will drain out the bottom.

What is the recommended seasonal maintenance for fire pit tables?

The following information describes installation, general care and maintenance for OGC fire pits when putting away for winter and setting up in the spring. Your fire pit is built to last and by caring for it correctly, you will enjoy it for years.

Spring Checklist

• Remove protective cover

• Remove burner cover

• Remove glass gems from burner. The burner can be cleaned by removing all of the glass gems and wiping down the edges and surface of the burner. A wet cloth/paper towel can be used to clean off any dirt. The glass gems can also be cleaned with a wet cloth/paper towel. These can be cleaned as needed depending on the amount of dirt and debris that land in the burner. Clean burner using damp cloth checking burner for any clogged port holes. Port holes can be unclogged using a toothpick or something similar. Put glass gems into burner.

• Remove Crystal Fire® Burner from fire pit top. Untighten the metal flex hose to orifice connection.

• Unscrew orifice from burner to check and see if there is any debris/frozen water/etc in the neck of the burner. Use a pliers or finger to remove any excess debris. An air hose may be needed to clean out this burner neck as a last resort. All blockages should be removed before next step.

• Screw in orifice and tighten with metal flex hose using two wrenches.

• Check other gas connections to make sure they are tight. If tightening is needed, make sure to use two wrenches.

• Check the sparker connections from the burner to the sparker box. Make sure they are plugged in and the AAA battery works. Check electrode in burner for blue spark, should be spaced at 3/16” apart.

• Make sure gas valve on base is in off position and hook up LP tank, open up valve on LP tank or turn on NG gas valve.

• Push in sparker button and slowly open gas valve.

• Check flame for any irregularities or any smell of gas. If gas is smelled shut off immediately and check gas connections.

• Clean off fire pit top and base with damp cloth. If top is stainless, stainless steel cleaner is recommended. If top is supercast, resealing with concrete sealer may be needed.

• Tighten screws on glass guard clips and set on fire pit top. Clean glass guard with windex and paper towel.

Winter Checklist

• Remove any debris (leaves, dirt) from the burner

• Close gas valve on fire pit base or shut off gas for NG.

• Shut off and remove LP tank from base

• Remove glass guard and store

• Cover Crystal Fire® Burner with OGC burner cover 

• Wipe down fire pit top and burner

• Removing glass gems from burner to clean – optional – can be done in winter or spring

• Cover fire pit table with OGC protective cover 

Where can I use my OGC Fire Pit Table?