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Support Videos
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Crystal Fire Plus Burner Installation

Learn how to install your Crystal Fire® Plus Burner for liquid propane.

Click here for a 2-page quick start guide.

How To Light an Outdoor Gas Fire Pit Table

This video addresses how to light an outdoor gas fire pit or gas burner. Crystal Fire® Plus Gas Burners are used in every Gas Fire Pit Table made by The Outdoor GreatRoom Company™.

Sparker Will Not Spark When Trying to Light Troubleshooting

This video addresses the scenario of trying to light one of our Crystal Fire® Plus manual safety ignition burner systems and having difficulty with getting the sparker unit to spark.

Flame Won't Stay Lit Troubleshooting

This video evaluates the scenario of trying to light one of our Crystal Fire® Plus manual safety ignition burner systems and having difficulty keeping the flame lit. It addresses several dilemmas you might be experiencing when trying to light your burner.

Burner Sparks But Flame Will Not Light Troubleshooting

This video addresses the scenario of trying to light one of our Crystal Fire® Plus manual safety ignition burner systems and having difficulty with creating a flame from the sparker unit.

Converting Your Crystal Fire Plus Burner from Propane to Natural Gas Troubleshooting

This video is a guide to converting your Crystal Fire® Plus manual safety ignition burner systems burner from Liquid Propane (LP) to Natural Gas (NG).

20 Pound Propane Tank Troubleshooting

This video provides tips and addresses several common dilemmas related to burning your Crystal Fire® Plus Burner while using a 20 Pound Propane Tank.

Changing Your Crystal Fire Plus Thermocouple and Sparker Troubleshooting

Learn how to change out your thermocouple and sparker on The Outdoor GreatRoom Company's Crystal Fire® Plus burner.

Startup Sequence for Electronic Ignition (DSI) Troubleshooting

This video addresses the scenario of trying to light one of our Crystal Fire® Plus manual safety ignition burner systems and having difficulty with creating a flame from the sparker unit.

Direct Spark Ignition Installation for Crystal Fire Plus Burners Troubleshooting

 

 

This video is a step-by-step walk-through on how to install a Direct Spark Ignition Crystal Fire® Plus burner.

Sparker Won't Spark When Lighting a Direct Spark Ignition Crystal Fire Plus Burner Troubleshooting

This video shows the troubleshooting process for Crystal Fire Plus Direct Spark Ignition System burners when the ignitor does not spark.

Flame Goes Out When Lighting a Direct Spark Ignition Crystal Fire Plus Burner Troubleshooting

This video shows the troubleshooting process for when the flame goes out on Crystal Fire Plus Gas Burners using Direct Spark Ignition.

How to Reseal Your Uptown Gas Fire Pit Table

 

This video is your step-by-step guide to resealing the Uptown Gas Fire Pit Table manufactured by The Outdoor GreatRoom Company™.

Supplies needed:

  1. Acetone
  2. Concrete sealer
  3. Grout sealer
  4. Masking tape
  5. Cotton rags
  6. Roller pan with sponge roller
  7. Water with soap
  8. Protective gloves
  9. Protective eyewear