To our valued Outdoor GreatRoom family,
Whether you are a team member, dealer, supplier or consumer, we consider you family. Your health and safety remain a top priority for us and in our decisions we make to help reduce the transmission of COVID-19. We continue to bring you products to make your stay at home a place to make some happy memories during this time of uncertainty.
Our company Why statement: Creating a lifetime of outdoor experiences through fire. Now more than ever, we are committed to manufacturing and delivering products to get you and your family outdoors. There is something about being outside around the fire that can reduce the stress we are all feeling right now. Unplanned get togethers around a fire table or fire pit can spark some of the best memories.
Our tagline: Bring Home Outside®. A family makes a house a home, we hope our fire tables, Crystal Fire® Plus burners, pergolas and outdoor furniture can help you bring home outside for your family. Our backyards become an extension of our home and we manufacture and design products with your home in mind.
As a company, we are committed to taking care of our employees. We were able to get our members who could work from home the ability to still give great care for our customers. Our sales and customer service group will be available Monday – Friday from 8:00 – 4:30. We have extended our Live Chat on the website to off hours, so we can help you outside the work hours.
Our warehouse will be open Monday-Friday from 7:00 – 4:00 to ship and receive
product. Enforcing best practices from the Centers for Disease Control and Prevention (CDC) are used throughout the facility. This includes hand hygiene, social distancing, sanitization of workstations and cleaning of equipment are a part of our daily processes.
During the month of April, The Outdoor GreatRoom Company will be donating a percentage of our sales to the University of Minnesota COVID-19 relief. This fund supports the needs of physicians, nurses and other frontline caregivers to support their health and well-being as well as supplies and equipment for patient care. If you would like to donate please go to https://makingagift.umn.edu/give/fund.html?id=23474.
We will continue to be here for you and hope you are able to Bring Home Outside.
The Outdoor GreatRoom Co.